“If suffering brought wisdom, the dentist’s office would be full of luminous ideas.” —Mason Cooley
We asked our readers to interpret the term Service Centre as any place that provides a service, and of any description.
GC talked about the Service Centres that are cropping up all over the place, but how do we know we are going to receive a good service, and how do we choose?
A couple of years ago, my dentist retired; the lease on the building was due to expire, so instead of selling on the practice, he simply closed it down, leaving his patients without a dentist.
Many years previously, I’d joined the practice’s private dental plan, and my monthly fee was low. Now I needed to find a new dentist.
Upon ringing other dental practices, I found I could not transfer my plan and would need to start a new one at a much higher monthly fee. I decided to try the NHS, but finding one that would take me or even one without a massively long waiting list, proved to be impossible. So I put it off, and off and off.
A few weeks ago, my mouth became sore and knowing that some old fillings were breaking down I finally made an appointment to see a private dentist a lovely lady who assured me my fillings could be fixed for an unbelievable fee!
X-rays were also taken, and then the dentist dropped a bombshell. “I’d like to get a second opinion on a couple of darker patches in your mouth, so I’m going to refer you to the hospital!”
My late husband’s first cancer was oral cancer, and the surgery for this was horrendous, needless to say, I was alarmed at this news.
Less than a week later, someone from the hospital rang and gave me an appointment for the following week. I was now seriously worried about the speed of this, but what a great service and on the NHS!
My appointment arrived, and I was examined by an Oral and maxillofacial surgeon. “I don’t see a problem other than I think you have Burning Mouth Syndrome which may come and go for a while, we will check you again in two weeks.” Those weeks passed quickly, and with a sigh of relief, I was discharged.
Last week, back at the dentist for my final appointment, the dentist dropped another bombshell. “One of the x-rays shows a growth under a tooth, it might be a cyst, so I’m referring you back to the hospital.
Now, given that the x-rays were taken on my first visit to her, I began to feel annoyed. Surely, I could have had this problem checked out on my previous visit to the hospital, and before any other dental treatment took place, and why wait until now to tell me? Was this a good service? I don’t think it was!
On a lighter and more positive note, last year I purchased a delivery pass from Morrison’s supermarket, I thought I would find it useful to have my shopping delivered during the winter months. Winter turned out to be milder than expected, and I only had two deliveries.
The other day I rang the supermarket and asked them not to renew the delivery pass, they asked why, so I gave them my reasons. I was delighted to be told I would receive a refund for my pass minus the cost of two deliveries! Now that’s what I call an excellent service!
(C) SueW-nansfarm.net 2019 Word Prompt Service Center from Weekly Prompts.
FYI – Oral and maxillofacial surgeons known as the Max Fax team are highly trained and qualified in both medicine and dentistry.
Major complex surgery in OMFS includes:
- craniofacial surgery for congenital problems
- cancer and injuries involving the skull base (working with neurosurgeons)
- facial surgery for cancer (working with oncologists, ENT surgeons, and dental specialists)
- skin cancer surgery (working with dermatologists)
Procedures undertaken by oral and maxillofacial surgeons include:
- surgical treatment of facial injuries – complex craniofacial fractures, fractures of the lower jaw, upper jaw, cheekbone, nose, and orbit (sometimes all of these together) and soft tissue injuries of the mouth, face and neck
- removal of head and neck benign and malignant tumours
- reconstructive surgery – including micro-vascular free tissue transfer
- removal of impacted teeth and complex buried dental roots
- removal of jaw tumours and cysts
- cosmetic surgery such as face lifts, eyelid and brow surgery and correction and reconstruction of the nose (rhinoplasty)
- temporomandibular (jaw) joint surgery
- salivary gland surgery – for benign and malignant lesions
- surgical treatment of cleft lip and palate and other congenital facial deformities
- surgery of skin lesions of the head and neck
Maxillofacial information courtesy of NHS.